|In view of the several government initiatives and legislation for persons with disability in the country, services for persons with disabilities is no longer a question of optional benevolence for service providers and rehabilitation professionals. Likewise, for the consumers, obtaining services from rehabilitation professionals is no more perceived as a passive process of partaking or receiving whatever is supplied without dispute or demur.
Persons with disabilities, caregivers and/or their families are consumers in their own right. As consumers in the rehabilitation service industry, they receive end products in the form of prosthesis and orthotics like tricycles, guiding canes, pair of spectacles, hearing aids, Braille books, teaching aids, etc. Of course, they are also consumers of a different kind since they receive services like guidance, counseling, therapy, special education, advice, advocacy, etc.
Whether material goods or services, both, service-providers (rehabilitation professionals) as well as service-receivers (persons with disabilities or their caregivers) need to be equally enlightened about their relative claims, rights, immunities, privileges and prerogatives. They must also defend against defilement, fight against infringement, protest against violation and object against encroachment. In confirmation of the above, the following Charter on Consumer Rights and Privileges for Citizens Seeking Services at AIISH, Mysore, is framed for public proclamation and publicity.