Article 5: Right to Seek Redress
Means right to seek redress against unfair clinical procedures or malpractice, unscrupulous exploitation of service receivers, etc. It also includes right for hearing and settlement of genuine grievances on or against specific instances of malpractice, misappropriation or misdemeanor by rehabilitation professionals or service providers.
Consumers can make complaints at duly Public Grievance/Redress Committee constituted by the Institute for their genuine grievances. The nature of complaints may be trivial or serious with broad ramification in the interest of persons with disabilities, their caregivers, families or society at large. The Public Grievance/Redress Committee shall investigate into charges, allegations or complaints received and eventually place their recommendations for action before the Director of the Institute.