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Article 4: Right to be Heard

Means right to be heard about consumers' opinions on various issues related to diagnosis, therapeutic plan, programs, investigation procedures, including right to be represented in various forums formed to consider action-oriented research for welfare of service receivers. Consumers have the right to express opinions, make constructive criticisms, debate, suggest, query, etc., on all or any matters related to service delivery for persons with disabilities and/or their families. 

The consumers can form non-political and non-commercial self help groups or consumer organizations which can be given representation in a Public Grievance/Redress Committee of the Institute especially constituted for this purpose on matters related to consumer interests or satisfaction
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